Customer support hours
Monday – Friday, 8am – 5pm mst
Any claims for misprinted, damaged, or defective items must be submitted within 3 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you notice an issue on the product or anything else on the order, please contact us prior to submitting any item for return. If you fail to contact us prior to returning an item, we do not guarantee that we will be able to issue a full refund. If, after contacting us, we deem your return to be refundable, then please return the product with your receipt to 11025 Westlake Drive, Charlotte, NC 28273.
Reasons for Returns
Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our warehouse. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our warehouse and you will be liable for the cost of a reshipment.
General – It is best to contact us before returning any products. We do not refund orders for buyer’s remorse, or size exchanges. A new order, at your expense, would need to be placed for an updated size.
For more info on returns, please read our FAQs.