Select Page

Customer support hours

Monday – Friday, 8am – 5pm mst 

FAQ

About

How do I contact you?

Visit our contact page.

Can I send you artwork to print?

Checkout and Shopping

Checkout and Shopping

Can I buy an "Out of Stock" item?

If an item is out of stock is means we no longer carry it or we don’t have the inventory you’re requesting to print on. Sometimes we’ll get more in, sometimes we won’t.  It varies heavily from product to product.  If you aren’t sure about the item you are looking at email stu@gobycreative.com and we’ll help you out.

What does "Custom Printed" mean?

All of our products are custom printed. This means that when you order them, the blanks get sent to the printer and your item is made especially for you. All custom printed products require 3-5 days of processing to allow for the printing and QA process.

What currency are your products listed in?

All of our products are listed in USD.

Orders, Shipping, and Delivery

What if my order is lost in the mail?

For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. But no worries! We’ll cover the costs of reprinting and shipping a replacement order for you.

Before we will pay to replace your items though, we will confirm that the shipping address was correct and make sure that you got in touch with your local post office to try locate your package.

You can check out our return policy for up-to-date details about reshipments.

What if I typed in the wrong address?

Please contact us as soon as you realize you typed in the wrong address. If we have already shipped the order, then the package will be sent back to us and we can update the address and reship the order. Orders usually ship within 2-3 business days after the order is placed.

Why is my estimated arrival date at checkout so far out?

I want my stuff now!

Due to the fact that all our items are printed to order, all estimated arrival dates include the max potential processing time as well as exclude blackout dates and weekends from the delivery schedule. This is our maximum estimated delivery date we believe your package will arrive to you by.

Returns and Exchanges

What if the product is damaged in the mail?

Please send photo verification of the damaged goods to stu@gobycreative.com, then we’ll gladly send a replacement at no cost to you.

 

How long do I have to submit a claim for a return/exchange?

Any claims for misprinted, damaged, or defective items must be submitted within 3 weeks after the product is received. For packages lost in transit, all claims must be submitted no more than 3 weeks after the estimated delivery date. Please submit all return requests and claims to stu@gobycreative.com